Guest Relations/front Desk - Port Hope, Canada - Comfort Inn Port Hope

Comfort Inn Port Hope

Verified Company

Port Hope, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you will be doing:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, friendly and engaging service
Greet, checkin/checkout and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through upselling room brands
Follow departmental and hotel policies, procedures, service and safety standards
Other duties as assigned

What is in it for you:

Extended health care benefits
Employee travel program

Your experience and skills include:

Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
Previous experience in Front Desk or customer service an asset
Previous Property Management System (PMS) experience an asset
Proficient in the English language (verbal & written), second language an asset
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team