Airwave

Technical Support Specialist (BB-4CCF6)

Found in: Neuvoo CA

Description:

  • Technical Support Specialist


  • If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

    Company Overview

    At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


    Department Overview

    Reporting to a Technical Support Team Lead, the Technical Support Specialist ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.


    Job Description

    Job Description

    Responsibilities:

    Maintain a strong understanding of Avigilon software and products, including cameras, servers, and networks.Troubleshoot Avigilon hardware and software products over the phone and through remote sessionsConcisely document software, hardware, and network information in a case management systemProvide an exceptional customer experience during calls, emails, chat, and customer escalationsPrioritize between tasks including inbound calls, existing case management, live chat, email requestsContinuously learns new skills, technologies & products; keeping up with Avigilon’s pace of innovation

    Requirements:

    Exceptional skills in problem solving & time managementAble to provide timely updates and manage customer expectationsAbility to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personableA self-starter who can work independently as well as collaborate effectively with team members with minimal supervisionAbility to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholdersDemonstrates a continuous learning mindset to digest the technical details of an ever evolving product lineDegree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent experienceAgile, resourceful learner with strong attention to detail

    Candidates must be able to display a working knowledge with:

    Applying technical concepts to troubleshooting proceduresInstalling, configuring, and troubleshooting various operating systems, software, and hardwareIP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

    Preference will be given to candidates with the following skills and experience:

    6+ months of customer support experience in specific technical support environments:video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service deskCertifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+A familiarity with the Onvif profile or other video streaming servicesFrench, Spanish, Portuguese, or Italian fluencyExperience working in environments using the KCS Methodology


    Basic Requirements

    Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent experience within a customer support, technical support, or IT role


    Travel Requirements

    None


    Relocation Provided

    None


    Position Type

    New Grad


    Referral Payment Plan

    No



    calendar_today3 days ago

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