Google

Change Management Program Manager, Google Cloud Support (BB-3C770)

Found in: Neuvoo Bulk CA

Description:

Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Program Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.

Google Cloud is changing the way the world uses cloud computing. Your passion, technical and business depth, and excellent organizational, communication, and interpersonal skills will inspire our teams and rapidly establish trust amongst a diverse set of stakeholders and customers. You love data and harness its potential to influence stakeholders to adopt the processes and controls you create.

On the Cloud Operations team you’ll help the rapidly growing Google Cloud business solve complex change management issues by working with program managers and business stakeholders to streamline operations. As part of this team, you will collaborate on identifying pain points and gaps in existing processes and find innovative solutions to develop more efficient process systems.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Develop a centralized intake process for all change requests in Google Cloud Support.
  • Develop and maintain a toolkit that allows program owners to develop strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
  • Develop a portfolio tracking system that enables visibility across the organization and provides a feedback mechanism for impacted stakeholders.
  • Develop short and long-term goals and identify success measures to track progress and ROI of Change Management.
  • Facilitate change management activities of large Programs with cross-functional team members and stakeholders to understand and ensure adoption of the associated change or program.

  • Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in organizational change management program design and implementation.
  • 5 years of experience in program definition and management.

  • Preferred qualifications:

  • Bachelor's degree in Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology.
  • Relevant professional certifications including CPA, CA, CISS or Lean Six Sigma.
  • 5 years of experience in project management and resource management.
  • Experience managing projects using software development life-cycles and methodology.
  • Proficiency presenting to clients or customers, executive audience.
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