ICIS

Customer Success Support Executive (BB-9AD6E)

Found in: Neuvoo CA

Description:

Award winning online HR information provider, XpertHR, is looking to recruit a Customer Success Support Executive.

XpertHR is an online product specifically for the HR professional. Established in 2002, XpertHR was voted online product of the year in 2004 and has established itself as the leading online resource for all HR information needs, powering great people management in organisations.

XpertHR’s Customer Success Team plays a vital role in proactively driving user engagement through a range of training and customer focused activities, ensuring that all our clients are successful with their aims, objectives and requirements. In addition to focusing on clients, the team works in close partnership with Marketing, Editorial, Technology and other Commercial Teams and is at the heart of this successful business.

The Position:

This is a key role within the Customer Success Team. The Customer Success Support Executive will be responsible for supporting the success of our Tech Touch accounts throughout their lifecycle to renewal and beyond. Acting as a point of contact for our Tech Touch accounts and ensuring the completion of key deliverable events for these accounts. Alongside this, the Customer Success Support Executive will be responsible for answering incoming calls and email queries and providing support to all our clients.

Key Responsibilities:

  • To take ownership and responsibility of our Tech Touch accounts throughout their lifecycle
  • Handling any renewal related queries for the Tech Touch accounts
  • To identify upsell opportunities where appropriate
  • Provides excellent customer service and ensures all client queries are dealt within the required SLA
  • Complies with XpertHR sales systems
  • Reports to the Customer Success - Manager on activity delivered
  • Knowledge/Skills:

  • World class customer service skills
  • Relationship builder
  • Demonstratable understanding of the sales proposition and process
  • People orientated, excellent listening and communication skills
  • Commercial acumen
  • Great time management
  • PC literate
  • Highly motivated
  • Able to build and maintain relationships with external and internal stakeholders
  • We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

    Please read our Candidate Privacy Policy

    We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.877.734.1938.

    Please read our Candidate Privacy Policy

    calendar_today9 hours ago

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