Abbott

Bilingual Sr. Customer Service Rep (Mississauga) (BB-CCF0A)

Found in: Neuvoo Bulk CA

Description:

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 107,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Status: Permanent, Full Time

Responsibilities:

  • Monitors Order Entry system (ECC) system performance to ensure issues are dealt with in a prompt and effective manner 

  • Initiate system enhancements for all division that the department supports 

  • Responsible for managing and coordinating high value shipments and logistics

  • Responsible for high value accounts or divisions to ensure customer satisfaction 

  • Train new hires 

  • Considered Subject Matter Expert in the department and can perform and back up all Customer Service Rep duties and responsibilities

  • Keep all Work Instructions pertaining to the role and department up-to-date

  • Project work as assigned

  • Required Skills & Abilities:

  • Excellent communication skills

  • Logistics experience and cross border shipping

  • EDI – GHX and Intertrade

  • SAP System

  • Education and Required Experience:

  • Completed DEC required, Bachelor’s degree preferred;

  • 3 to 5 years of experience working in customer service and/or supply chain field

  • Must be bilingual, English and French (written and spoken).

  • Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

    Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

    We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

    Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

    to learn about upcoming job opportunities or connect with us at , on , on and on Twitter @AbbottNews and @Abbott Global.

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