The Regional Municipality of York

CQI Specialist (BB-836CA)

Found in: Neuvoo CA

Description:

Major Responsibilities

•Develops CQI and planning objectives for the COVID-19 response that are consistent with the Branch’s mission and ensures that the services provided meet legislated and Regional, Departmental and Divisional standards, procedures, and guidelines.
•Works directly with COVID-19 operational staff and management to understand program/operational concepts, objectives, and approaches to service delivery.
•Supports management and staff in the development and implementation of CQI indicators/strategies and risk, and utilization management initiatives by providing guidance, facilitation, and other forms of consultation, under the direction of management.
•Works with the management team to plan, develop, implement, monitor, and evaluate all CQI programming within the Division, acting as appropriate and reporting processes and outcomes to management staff.
•Recommends, develops, and implements programs to improve service efficiency based on performance indicators.
•Researches, collects, and analyzes data to forecast trends for continuous quality improvement.
•Develops Key Performance Indicators (KPI’s) for management, as directed.
•Prepares or provides input to reports, briefing notes, presentations, statistics and analysis, for management, as requested.
•Performs other duties as assigned, in accordance with Division, Branch and Department objectives.

Qualifications

•Successful completion of a University Degree in Health Sciences, Health Administration, Business Administration, or related field or approved equivalent combination of education and experience.
•Certification in Lean Six Sigma Green Belt (or higher) designation or demonstrated knowledge and experience of continuous quality assurance equivalent to the skills acquired through the completion of the program.
•Minimum three (3) years experience in quality management and/or program design, research, business re-engineering, business and project planning, workflow and processing mapping, implementation, and evaluation; in a health services field. Knowledge of concepts and principles of Continuous Quality Improvement and of quality and risk indicators.
•Knowledge of relevant legislation, guidelines and procedures pertaining to public health.
•Understanding of health policy and infectious diseases control service issues.
•Computer literacy utilizing MS Office software applications, including demonstrated competence with MS Project and MS Visio.
•Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration, and personal ownership.

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