STEMCELL Technologies

Customer Service Representative (BB-138E3)

Found in: Neuvoo CA

Description:

Job Description Summary

STEMCELL Technologies is looking for a Customer Service Representative to join the North American team! The Customer Service Representative will work as part of the team that is responsible for receiving and processing orders, coordinating shipments, answering phones, responding to emails, providing prompt responses to customer concerns while delivering exceptional customer experience. Other tasks will be performed as needed.

Job Description

Duties and Responsibilities

  • Process a variety of customer orders for an assigned territory into the ERP system accurately. This includes all materials and services on the STEMCELL Catalog: reagents, proficiency testing, primary cells, custom orders, instruments, training course etc.
  • Ensure timely and accurate data entry into our ERP system
  • Manage Open Sales Orders to identify and resolve issues leading to successful shipments of orders to customers
  • Review web orders submitted via Stemcell.com, and process credit card payments
  • Provide exceptional service to all external and internal customers.
  • Respond to customer inquiries in a timely manner in writing and over the phone.
  • Collaborate cross departmentally across Operations, Sales and Marketing to communicate and meet customer requests in a timely fashion.
  • Collaborate with Finance to follow up with customers on any collection, invoice or credit card issues.
  • Act as a custodian of inventory that is warehoused in various locations, including inventory on hold.
  • Meet Departmental Key Performance Indicators around Order Processing and Accuracy
  • Provide reception coverage as required.
  • Qualifications

  • Bachelor’s degree or a diploma is highly recommended
  • Proven customer support experience or experience as a client service representative
  • Flexibility to work different shifts and provide some holiday coverage (6am – 5pm PST)
  • Proven Troubleshooting and Problem Solving Skills
  • Strong phone contact handling skills and active listening
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and manage time effectively in a fast-paced environment
  • Fluency in English required.
  • Ability to speak native languages in Global Regions is required.
  • #united

    calendar_today21 hours ago

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    location_onBurnaby, Canada

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