Job Family Group:
The Regional Manager will support a regional team of nine Executive Assistants. This team provides day-to-day administrative support to Canadian Commercial Banking Executives located in Toronto and Halifax. The Regional Manager troubleshoots and resolves routine problems according to policies, standard procedures, schedules, and deadlines and maintains audit trails, or escalates non-routine problems.
As part of the Operations & Business Support team, this individual will perform or support a variety of administrative and clerical tasks, financial and human resources administration and provide professional support to the Executives of the commercial lending group. The role will ensure that all administrative and operational processes and control standards are followed by the team, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. Manages people and leads a team capable of delivering the desired business results. Coaches, trains, and provides constructive feedback to the team to enhance their skills and promote personal and professional growth. Identifies, develops, recommends and implements cost saving opportunities and seeks approval for recommendations. Provides subject matter expertise and advice related to assigned strategic initiatives and acts as a relationship manager for assigned initiatives. Builds effective relationships with internal/external stakeholders. Works closely with other Regional Managers across the country, to ensure consistency across regions. Breaks down strategic problems and analyzes data to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards. As required, leads the planning, coordinating and implementing of regional events. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Provides senior level administrative and operational support within a large, diverse team including one or more senior Executives. Manages and supervises the day-to-day functions of an administrative team. Oversees the centralized tracking and record maintenance of staff vacations and absences, in accordance with divisional guidelines, to ensure consistency in entitlement and to determine staff availability. Resolves escalated issues. Establishes administrative support best practices and ensures consistent adoption. Leads the execution of administrative programs; assesses and adapts as needed to ensure quality of execution. As required, manages and monitors calendars and upcoming events. Administers a filing system to ensure the availability of business and operational reports, forms, and other documentation. Supports the development of tailored messaging, which may include writing, editing and distributing communications. Processes/approves invoices for payment in adherence with documented processes and guidelines and vendor agreements. Approves team’s expense claims and as required, tracks expenses to ensure they stay within budget. Maintains and tracks overtime, on-call claims, staff vacations and absences in accordance with Bank and/or divisional guidelines to ensure consistency in entitlement and to determine staff availability. Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.). Collaborates with internal and external stakeholders in order to deliver on business objectives. Organizes work information to ensure accuracy and completeness. Focuses primarily on the business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Maintains and modifies access for the team through BMO certification services, as needed. Acts as an emergency contact for all Business Continuity Planning tasks (understands the plan and is familiar with tracking and locating information in Sustainable Planner and Everbridge). Broader work or accountabilities may be assigned as needed.
Qualifications: Typically between 5+ years of relevant experience with a minimum 2 years of experience managing staff. Technical proficiency gained through education and/or business experience. Verbal & written communication skills - In-depth. Collaboration & team skills - In-depth. Analytical and problem solving skills - In-depth. Influence skills - In-depth. Data driven decision making skills - In-depth.
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At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
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