OTG Management

Terminal Operations Manager (BB-582E8)

Found in: Neuvoo Bulk CA


The Operations Manager is the management leader in our OTG units; this position is responsible for all day to day restaurant operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures in the restaurants. The Team Lead is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.


- Promotes an attitude of pride, cooperation, and success in the unit

- Directly in charge of the ordering process in the unit

- Directly oversees all cost and sales projections on a weekly basis

- Directly responsible for the overall unit budgets

- Directly in charge of unit scheduling, managers as well as crewmembers

- Provides leadership to the managers and crewmembers in the unit

- Establishes high standards for food quality and customer service

- Directs the managers and crewmembers to achieve company standards

- Plans staffin needs for the unit

- Administration and follow-up on management and crewmember training

- Assigns and defines areas of responsibility for the managers; establishes and sets deadline for the completion of assignments

- Directs the team toward achieving the unit's financial goals

- Maintains a positive work environment for both the management team and staff

- Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace



- Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts


- Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts

- Proficient knowledge of P&L and budgeting and forecasting

- Strong culinary background and fine dining experience is a plus

- Commitment to service of others, crew, co-workers, and management

- Demonstrated dependability, personal drive and leadership; the ability to lead by example

- High level of integrity, work ethic, passion, and commitment to OTG values

- Ability to train, delegate, coach, and aid in the development of crewmembers

- Excellent verbal and written communication skills

- Ability to work flexible hours, days, and holidays

- Ability to clear background check for OTG and Airport badge

calendar_today2 days ago

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location_onMississauga, Canada

work OTG Management

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