Alterna Savings

Digital Channels Manager (BB-43321)

Found in: Neuvoo CA

Description:

Scope of Position

Alterna’s digital banking channels represent a key business enabler. The digital channels give members the ability to control their financial lives where and when they want in the most frictionless way possible. Working in the Digital Channels Applications group, the Digital Channels Manager ensures these channels meet the high and evolving needs of our members and support our corporate strategies.

The Digital Channels Manager is responsible for supporting the VP of Digital Channels in the technical and strategic development and implementation of various digital products. You will be a design and technology thought-leader on both existing and emerging trends. You will gain a complete and deep understanding of the digital products (from a technical and business standpoint) in order to drive application development, customization and customer experience. You will support the ongoing operations of the digital platforms through release management, monitoring, and issues resolution. You will collaborate with multiple internal stakeholders to ensure alignment on strategy and execution. You are a team player that embraces challenges with a positive attitude.

Major Responsibilities

Digital channels management

  • Assisting the VP of Digital Channels in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience
  • Identifying customer problems and business opportunity areas and turning those insights into channels implementations that make our members financial lives better
  • Ability to interpret customer needs and apply them to existing or new products
  • Driving the progress of multiple digital products from idea/business casing to launch, support and continual development
  • Use data driven decision making in all aspects of the channel management process
  • Defining scope of development for new features and ongoing enhancements, including management of backlogs and roadmaps of applications
  • Supporting the achievement of business goals for the applications

    • Support and Operations

  • Working with a small internal development team, and 3rd party vendors to bring innovative products to market
  • Supporting the Digital Channels Applications team in delivering a leading customer experience for the digital channels as needed
  • Lead production support of all digital channels including off hours as needed to support production releases and resolving production issues if they arise
  • Working cross-functionally and leading projects with various stakeholders
  • Assist in the running of the digital channels day-to-day, ensuring their availability to customers
  • Run operational projects as needed for the team

    • Qualifications

  • 5+ years of digital management experience, with a total of 10+ years of experience in technology/engineering
  • Bachelor’s Degree in a technical field (i.e. of Computer Science, Engineering or equivalent)
  • Experience with current software development technologies and concepts and leading development efforts
  • 3 + years of experience managing similar projects and implementations
  • Strong technical and business background and understanding of mobile and web technologies
  • You have the technical aptitude to collaborate with internal and external partners to make effective scope and feature trade-offs
  • Experience working with Cloud and Devops is an asset
  • You can succeed in both an agile and waterfall project environment

    • Competencies

  • You roll up your sleeves and do whatever necessary to get things done
  • Ability to think creatively and quantitatively
  • Demonstrated ability to work effectively within ambiguity with strong business judgement
  • You have an experimental/growth mindset to drive innovation amidst uncertainty
  • You are intellectually curious about digital, financial services for improving people’s financial lives, digital technologies and best practices
  • You have an attention to detail and use an analytical mindset in your decision-making process
  • Excellent communication skills, both written and verbal including presentations to all parts of the organization
  • The customer experience is so important to you, that you want to hear firsthand from customers about their experiences

    • calendar_today15 hours ago

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