IA Clarington Investments Inc

Information Services Coordinator (BB-7CF58)

Found in: Neuvoo Bulk CA


Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


PPI company overview:

Shaping Dreams Into Legacies

PPI elevates independent financial advisors to the next level.

Supporting advisors with market leading expertise and technology, we empower them to build the best solutions for their clients through proprietary tools, a comprehensive product suite, unparalleled life insurer relationships and competitive compensation. A tireless supporter and advocate for Canada’s insurance advisors, PPI offers national resources through a network of local offices from coast to coast.

Unparalleled resources. At your command.

Our business culture is guided by our core values, grounded in a powerful belief in the enhanced value of life insurance. We are also strong advocates for the essential value of insurance advisors to further the goals of their clients. For PPI, this means doing everything in our power to open new markets for advisors and enable their practices to prosper and thrive.

For more information about PPI visit:

To maintain PPI’s exacting level of service, we are looking for an Information Services Coordinator to join our IT Team. This position can be located in Calgary or Toronto.

Information Services Coordinator

The Information Services Coordinator will perform mainly administrative and some technical tasks to ensure functionality and efficiency of computer and telecom systems at PPI. As part of the Information Services team, you will work interactively with the Manager, Information Services, and other Helpdesk, Infrastructure and Security team members.


Primary Responsibilities

  • Perform administrative tasks (e.g. Telco Commissioning/Decommissioning, Dial plans)

  • Coordinate license, warrantee, and certificate renewals

  • Participate in security incident response as required

  • Helping users become compliant in accordance with company security policies

  • Be a point of contact between end-users and the infrastructure and security teams

  • Monitor and triage ticket queues as required

  • Secondary Responsibilities

  • Assist the Helpdesk team with projects

  • Provide technical support for computer systems and networks

  • Collaborate with team members to maintain standards and functionality

  • Other duties as required

  • Occasional travel may be required within Canada

  • Education, Experience and Skills:

  • Minimum of 3 to 5 years experience as an Information Services Coordinator or similar role

  • Industry certifications (CompTIA Network+, CompTIA A+ etc.) preferred

  • Experience with IT systems and applications and an understanding of network concepts and services required

  • Proven documentation skills and diligence in ticketing and recording technical information

  • Excellent analytical and problem-solving abilities

  • Self-motivated with outstanding time management, prioritization, and organizational skills

  • Excellent written and verbal communication skills

  • Proven accuracy and attention to detail

  • Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment

  • Genuine desire to provide superior quality service

  • Must be fluent in English; French would be considered an asset

  • We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

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    location_onCalgary, Canada

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