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President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial® products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. Together with the PC Services division of Loblaws Inc. which operates in the same office location, we offer products and services in the following segments:

LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

PCF and PC Services are important business units within LCL that manage and develop the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. Our vision is to make the everyday simple and better

Reporting to the Manager, Learning and Knowledge Management, the Manager of Learning Design will be responsible for the evaluation, planning of learning through the implementation phases.

If you are a person who is always driving for an excellent customer experience through ensuring our colleagues are set up for success with comprehensive training material that speaks to who we are as a brand and support our commitment to help Canadians #LiveLifeWell, we are looking for you!

The role will be responsible for advancing capabilities across our various business lines/ functions, taking into account business needs, emerging trends and evolving learner needs. You will be key in designing and creating content that enhances performance capabilities and knowledge retention via instructor –led, including virtual and self-led training. Your success in this role will require you to be experienced in content design and delivering training material. You will need to come with or gain a deep understanding of the various LCL brands and businesses (Retail, PC Financial, PC Optimum and Loblaw Digital) and utilize your exceptional relationship building skills to engage with key stakeholders across Canada.

With oversight of design and development of the training content, you will ensure all training aligns to the overall organizational strategy and values with the purpose of strengthening capabilities, compliance and performance for our customer facing team. You show initiative by identify opportunities and leveraging best practices across various lines of business and support channels (voice, chat, social, digital, email, etc.).

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What You’ll Need:

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.