InfoSec Support Analyst|Vancouver, CA (BB-A8C34)

Found in: Neuvoo Bulk CA


As an InfoSec Support Analyst within the Operations unit you will be the first tier of support and triage for security, legal and compliance requests from our customers and other Unbouncers. You will review these requests, provide insight into Unbounce’s security and compliance practises, and work with the Security and Legal teams as needed. Referencing existing documentation and guidance from the InfoSec and Legal teams, you will address questions and concerns while providing our customers and Unbouncers with awareness and education on all things security/privacy.

Reporting to the InfoSec & IT Manager, and partnering with the InfoSec & GRC Analyst, you will collaborate with the Legal and Compliance as well as the rest of the organization to provide security and compliance responses in support of our customers and internal initiatives. You will help maintain our security and compliance policies, documentation, procedures, standards and related controls that ensure adherence to our regulatory responsibilities.

In your role as the InfoSec Support Analyst, you are supported by the InfoSec and Legal teams to ensure you successfully navigate the day to day duties as well as your assigned tasks in various projects.

What you’ll be doing:

  • Answer customer questions and questionnaires regarding Unbounce’s security, legal and compliance efforts in an accurate and delightful way
  • Support Unbouncers as the first point of contact for all security, legal, data privacy, and compliance matters
  • Remove unacceptable or prohibited content that violates our Terms of Service or Acceptable Use Policy and notify offenders
  • Ensure smooth delivery of internal InfoSec, Legal and Compliance escalations of requests by teams across Unbounce
  • Communicate with team members, peers, and senior management to ensure alignment between Operations and other teams such as Sales and Customer Success
  • Manage InfoSec, Legal and Compliance external escalations from Customer Success and Sales: questions, forms, and reports
  • Maintain a repository for policies, contracts, NDAs, and all other security and legal documents
  • Support GDPR, PCI and other reporting and attestation processes
  • Maintain up-to-date detailed knowledge of applicable security and data privacy regulations and best practices
  • A little bit about you:

  • Have basic/intermediate understanding of regulatory as well as industry security frameworks including GDPR and PCI
  • Have basic/intermediate familiarity with contract process and language specific to the security and GRC programs
  • Must have excellent interpersonal, communication, organizational, research and analytical skills
  • Have proven ability to interact with co-workers, clients, and third party vendors with tact and diplomacy adopting a customer first approach
  • Have keen interest in the information security and data privacy domain 
  • Are outgoing and personable and demonstrate strong partnership, communication and interpersonal skills
  • Thrive in a constantly changing, fast-paced and deadline-driven environment, managing multiple tasks with ease
  • Are disciplined, conscientious and wired to complete tasks, instinctively knowing how to balance a situation and get the job done in a timely manner
  • Have superior critical thinking skills. You can collect and evaluate data from different perspectives and determine the best path forward
  • Possess a university degree in Computer Science, Business Administration, Law or a similar discipline, or a relevant combination of experience and education
  • Have spent 2-3 plus years in supporting information security, or legal and compliance teams or functions
  • Competitive Assets:

  • Professional certification related to data privacy, compliance, and/or information security a definite asset
  • Prior experience in Data Privacy and Security domains
  • Knowledge of standards, regulations and law governing the security and privacy of information (NIST, ISO 27001, GDPR, NIS) and/or understanding of the following control and program frameworks, OWASP, CSC, COBIT, ISO 27k, and OSFI
  • Prior experience in SOC2 or ISO27001 certification projects
  • Prior experience with maintaining an Information Security Management System (ISMS), or any of its components
  • What’s in it for you:

  • 4 weeks vacation plus Christmas Holiday Closure - you're entitled to the week of Christmas off with pay through to and including Jan 1st 
  • Vacation bonus - $1,000.00
  • 12 Personal Wellness Days (This includes: Personal day, Moving day, Sick day, etc)
  • Health and Wellness budget - $500.00
  • Networking budget - $500.00
  • A paid day off for your birthday
  • One paid Volunteer day per year
  • All Unbouncers are encouraged to dedicate 10% of their time to Pro-D time
  • Unbounce Welcomes Everyone to Apply

    At Unbounce we celebrate everyone and their multiple intersecting identities. We believe a panorama of experience allows us to make better decisions together and inspires innovation so that we can better serve our customers and community. Our goal is for every Unbouncer to feel deeply connected to their team through mutual value, respect, and understanding.

    Please let us know if you require any accommodations or support during the recruitment process.

    calendar_today2 days ago

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