Job Description Summary :
You will be responsible for guiding the account and creative teams in optimising the output, quality and value of their work, whilst supporting and encouraging colleagues to identify and grow new business opportunities.
You will be the key point of contact for clients and accountable for the planning, execution and measurement of a portfolio of projects and programmes to the client’s satisfaction, whilst ensuring strategically-aligned, quality deliverables on time and within budget.
As part of the Leadership Team, you will manage resource within the business unit, to help ensure all demands on the accounts are serviced effectively and profitably.
Job Description :
Client Service Direct and ensure support to the Account Director on client or project-related meetings and encourage colleagues to work collaboratively in progressing work. Empower the Account Director to lead in most project-related work Establish and reinforce relationships with key client personnel, primarily marketing, medical, and procurement teams Proactively advise clients on new issues and the external environment Take responsibility for developing, budgeting, managing and finalising client activity programmes, ensuring these are delivered efficiently and to client objectives Instigate and facilitate brainstorms/workshops to develop the strategic, tactical and creative direction of accounts (both with the client and with the wider internal teams)
Account Team As part of the Leadership Team, ensure the effective management of resource within your business unit to help ensure all demands on the accounts are serviced effectively and profitably Direct, lead and motivate account teams to fulfil their potential and ensure accounts are managed with a clear structure of roles and responsibilities and take ownership and responsibility for projects Ensure the management of project resourcing and staffing requirements Working alongside the Business Unit Lead, make recommendations on project resourcing and staffing requirements; oversee recruitment of prospective candidates as appropriate Direct account team activity to ensure all programme activities are implemented efficiently and deliver in-line with client objectives Ensure the account team adhere to all Medicom processes and quality checks Mentor and empower the account teams in their roles
Commercial awareness and business development Be responsible and accountable for securing and retaining business by providing professional, consultative, proactive and strategic support and ideas Proactively sell agency services that are innovative, visible and profitable, as well as create and develop opportunities for growing business within existing accounts Direct, guide and where necessary deliver on new business pitches Be aware of wider industry, client competitor strategies and market environment, and use this knowledge to direct the account teams’ work, in consultation with clients Lead the preparation and presentation of new business pitches Demonstrate an intimate understanding of client products, therapy areas, portfolio and commercial strategy Keep up to-date with issues/events/changes in the external environment that could impact new and existing business opportunities Be able to demonstrate an understanding of how the agency strategy cascades into operational delivery plans to strengthen the relationship with our clients Partner with other Havas Life network providers accordingly, to help secure larger business wins
Financial management Direct, guide and support the account team to develop, approve, reconcile and negotiate project budgets and guide colleagues in doing the same Take responsibility for sense-checking all final budgets with the Account Director before they get sent to clients Have an in-depth understanding of the financial status of accounts at all times (with Account Directors) including overall responsibility for internal reporting using the sales sheet In conjunction with the Business Unit Lead, ensure input into revenue forecasts with submissions based on sound financial trends and experience Oversee and manage account/project resource (based on fee projections), profitability, forecasting and revenue to maximise growth opportunities Take responsibility for establishing and confirming financial arrangements with the client
People Management Take responsibility for leading and managing the activities of direct reports/team Ensure the development of direct reports by having regular 1:1 review meetings, identifying development needs, support and tracking progress against set objectives Provide effective coaching as required to ensure your direct reports/team are able to carry out their duties to the best of their ability and encourage a positive working environment Manage upwards where applicable, participate in and sometimes lead, management discussions. Accept responsibility and accountability for the outputs and performance of direct reports/team Adhere to and follow HR procedures in a timely fashion relating to personnel, such as resourcing, performance reviews, absence reporting, annual reviews, payroll submissions and exit arrangements
Ad hoc duties Input into any ongoing agency projects as and when required, providing support within the scope of the role and level of expertise. Take ownership for seeking opportunities for self-development and take responsibility for own growth Monitor your own behaviour and impact on others, to ensure the continuous promotion of a collaborative and harmonious working environment Carry out any other duties as required within the scope of the skillset determined for the role
Contract Type :