Description:

Description

Our client in Cambridge is currently recruiting for a Bilingual (French) IS Support Specialist to join their expanding IT department. The Bilingual IS Support Specialist will:

· Provide exceptional customer service and support to internal partners onsite and remotely via phone and/or e-mail communication including

o hardware and software issues related to personal computers, printers, phone systems and portable devices

o Create and modify user accounts

o Assign security access

o IS orientation for new associates by means of a standard operating procedure.

· Track, manage and resolve requests through resolution or escalation using through the ticketing system

· Analyze tickets weekly and monthly to identify trends and provide solutions to resolve issues identified.

· Provide accurate information on IT products or services

· Support the creation of regular communication updates highlighting new processes and helpful hints

· Install and configuring new systems and hardware