Bilingual IS Support (French) (BB-659F1)
Found in: Neuvoo Bulk CA
Our client in Cambridge is currently recruiting for a Bilingual (French) IS Support Specialist to join their expanding IT department. The Bilingual IS Support Specialist will:
· Provide exceptional customer service and support to internal partners onsite and remotely via phone and/or e-mail communication including
o hardware and software issues related to personal computers, printers, phone systems and portable devices
o Create and modify user accounts
o Assign security access
o IS orientation for new associates by means of a standard operating procedure.
· Track, manage and resolve requests through resolution or escalation using through the ticketing system
· Analyze tickets weekly and monthly to identify trends and provide solutions to resolve issues identified.
· Provide accurate information on IT products or services
· Support the creation of regular communication updates highlighting new processes and helpful hints
· Install and configuring new systems and hardware
calendar_today1 day ago
work Robert Half