Air Liquide

VitalAire - Customer Service Representative (Kelowna) (BB-392A6)

Found in: Neuvoo Bulk CA

Description:

Company presentation

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with more than 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Here is what you will do

Are you ready to get on-board?

We are currently looking for a motivated; customer focused full-time  Customer Service Representative for our Kelowna , BC  call centre location. The Customer Service Representative, Homecare (CSR) provides customer service by answering incoming calls for CPAP, Oxygen and other respiratory services. 

  • Creates and updates customer files for Customer Management and scheduling systems;
  • Maintains quality records in relation to operations
  • Maintains integrity of client file information by documenting all relevant faxes, conversations and calls.
  • Captures and verifies information to fulfill orders.
  • Responding to CPAP and Oxygen customer service
  • Informing customers of government funding and client financial responsibility related to CPAP
  • Handling customer complaints;
  • Troubleshooting CPAP equipment malfunction calls
  • Completes outbound calls to include patient appointment scheduling and contact doctor or referral source for clarification on incomplete or missing information.
  • Processing new client set-up orders by obtaining all pertinent qualification and billing information;
  • Here is what you will need

  • High School Diploma with a background or experience in Customer Service/Medical
  • Good computer literacy with Google Docs, Sheets, Gmail applications and Microsoft applications
  • Keyboarding Skills (+45 wpm)
  • Strong experience with data management
  • Here is why you should join

  • Competitive salary, plus bonus and vacation
  • Competitive benefit flex package & DC pension plan
  • Standard working hours for better work/life balance
  • Tuition reimbursement & Career Development programs
  • Additional information

    NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.

    VitalAire provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. 

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