Responsibilities Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example Ensures that staff maintains prompt, efficient, friendly and knowledgeable service Responsible for the daily operations of the outlets (the restaurant and the bar - as well as banquets, catering and special events) Ensures that service standards, appearance and cleanliness are of the desired levels Scheduling, payroll, disciplinary actions, training and mentoring for staff of food and beverage outlets Provides leadership and oversight for food and beverage service and sales Works with marketing to promote the food and beverage outlets Creates, manages and implements departmental policies and procedures Maintains compliance with AGLC regulations Ensures that alcohol is served responsibly Maintains effective inventory controls and practices Ensures maintenance of safety/sanitation standards and policies Provides overall direction, coordination, and ongoing evaluation of outlets operations Directly responsible for ordering inventory, inventory controls, budgeting and cash floats Budgetary, projections and cost-control skills to be applied to the daily operations of the department as outlined by the manager Hands-on approach to management Coaches staff effectively Has the ability to work shift work, late nights, weekends and holidays
We are in the people business and therefore it is part of everyone’s job to actively provide customer service. This means that for every customer that comes in, you will attempt to make eye contact, greet and welcome our business. This also means that you must always be attentive to the customer’s needs so there are no undue delays, and we will serve our customers in a cheerful and efficient manner. Our service attitude also implies an obligation to each other. We must greet and acknowledge each other in a sincere, professional way – and seek to assist each other wherever practical, thereby demonstrating that success is a shared experience among our teams. Excellent customer relations and team work are an essential part of every job in this environment.
Requirements 4-5 years of experience in the food and beverage industry 3-4 years demonstrated experience in management within the food and beverage industry Post-secondary education in a related field preferred but not required Training in management and employee development preferred but not required Continuous training and education to keep abreast of changes in the industry and external environment Excellent written and oral communication skills Ability to meet deadlines in a rapidly changing business environment Ability to work independently Extensive food and beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology Self-planning skills sufficient to schedule, organize and carry out work assignments according to established work plans - adjusting work schedules according to changing priorities. Developed judgment and problem-solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems Manages workload independently and works well in teams Develops security and systems knowledge through on-the-job experience Displays leadership skills and the ability to multitask/adjust to multiple jurisdictions Models company values at all times Has working knowledge of Microsoft Word, Excel and PowerPoint