Altis HR

Help Desk Technician (L1-L2) (BB-BD35E)

Found in: Neuvoo Bulk CA

Our MSP/IT Support client is looking for a L1-L2 helpdesk technician to join their team permanently in Alberta. Experience within MSP or IT Support environments is required.

Roles and Responsibilities

  • Provide technical support to end users via phone, remote, email and onsite support.
  • Follow up with end users on completed calls to monitor level of user satisfaction using the follow up questionnaire.
  • Logging troubleshooting requests into the tracking systems.
  • Installation. maintenance and troubleshooting end user workstations.
  • Roll out new software and devices.
  • Installation, maintenance and troubleshooting of network printers.

  • Qualifications and Experience
    Must have:

  • Must have at least 2-5 years of experience within the last 5 years working with an MSP
  • Must have at least 2 years of IT user support experience supporting applications within a Windows environment.
  • Must have experience working with remote access software and tracking system.

  • calendar_today1 day ago

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