The Go-To-Person to Implement
As a solution developer, you will implement and integrate our AI Cloud solutions that change the digital experience for our customers' employees and their own customers. We warn you: it will be no simple task… Coveo has game-changing features out-of-the-box, but you will need great business acumen and technical skills to configure it perfectly to our customers' environment. We are not talking about the color of the UI here: indexing, in the cloud, millions of documents in many different systems and delivering search results that are relevant to the user’s situation in less than a second brings its own particular challenges.
Well specifically, here’s what we’ll count on you and the team to do: Deploy the solution so it connects with the customer's systems in place: that means on premise for some, in the cloud for others and even a mix of both for specific customers… Configure our solution so it consolidates information and ensures features, functionalities and plug-ins work properly and above customers' expectations… Sometimes the customer will want to index a system that is not out-of-the-box for Coveo: you’ll have to dig into the API and work your way through it to fulfill the requirement You might want to work with the customer on an initial fine-tuning of their relevance rankings so that the list of results is contextualized for users Since you know it’s all about adoption, you will make sure the implementation is intuitive and easy to use for the end user and that the customers' specs are overachieved