People First HR Services

Bilingual Client Service Specialist (BB-B33CA)

Found in: Neuvoo Bulk CA

Description:

Client  Service Specialist (Bilingual)
Winnipeg (MB), Toronto (ON) or Laval (QC)

This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients.

We are in search of a dynamic individual to join our team as a bilingual (English/French)  Client Service Specialist  to actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. Reporting to the Team Lead, Client Services, you will bring your results-driven outlook and highly developed organizational skills to be successful in this front-of-the line support position with responsibility for a variety of tasks including issue investigations and management of escalations.

Overview of responsibilities:

  • Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
  • Interact with clients, advisors, and plan members to provide information in response to inquiries about products and services
  • Obtain, analyze and verify the accuracy of information in a timely manner
  • Enter enrollments, terminations, amendments, salary and status changes into internal systems
  • Provide support to Account Managers, including the set-up of new groups, client service and administration
  • Assist clients with claims and on-line processing
  • Ensure necessary client tools are prepared and delivered prior to plan implementation
  • Prepare and maintain booklets and client admin kits
  • Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of client satisfaction is maintained
  • About you and your experience:

  • Bilingual (French/English)
  • 2+ years of experience in the group benefits industry
  • Experience with benefit administration systems
  • Excellent communication skills, both written and verbal, in English and French
  • Ability to multi-task and prioritize to meet client and internal needs
  • Excellent problem solving and troubleshooting skills
  • Client focused with an unwavering commitment for service excellence
  • People Corporation offers:

  • Competitive Compensation
  • Comprehensive Benefits Package
  • Outstanding Work Culture
  • Opportunity for Advancement
  • About  People Corporation :

    People Corporation is a publicly traded national provider of innovative group benefits, group retirement, health, wellness and HR consulting solutions. We have a diverse team of experienced professionals with industry-specific expertise and employ over 1000 professionals in 47 offices across 9 provinces and 2 territories. We are now the largest group benefit consulting firm and the largest third party benefits administrator in Canada. We have 25 partner companies who consult and partner with 10,000 clients across a wide range of industries. We’re a driven, entrepreneurial and fast growing company and are motivated by the service and commitment we provide to our clients, our partners and our employees. Our core values are focused on:  Integrity, Accountability, Creativity, Communication, Respect, Innovation, and Teamwork.

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    location_onWinnipeg, Canada

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