Banque Laurentienne

Senior Administration Officer (BB-9E592)

Found in: Neuvoo CA


Job Description

Founded in 1846, Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the "Group" or the "Bank").

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.

The incumbent is responsible for the daily administration and processing of various activities related to clearing, settlement, and payment processing, in accordance with Laurentian Bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating several tools and reports, and answering internal and external clients' inquiries regarding clearing and settlement processes.


º Performs various clearing and settlement tasks such as EFT and wire payments, cheque issuance, and cheque deposits
º Resolves queries, payment misdirection and charges
º Responsible for various interbank processes and liaises with other Financial Institutions to address any inquiries or escalations
º Monitors and manages various department mailboxes and responds to requests, escalations, and inquiries in a timely manner.
º Performs various journal entries and money movement transactions
º Participates in several regulatory processes such a reporting and remittance of funds to the regulatory bodies
º Ensures that any required daily reporting is completed and delivered in a timely manner
º Maintains good working relationships with internal and external clients.
º Contributes to satisfactory results in all internal and external audits
º Provides supports and resolution to internal and external departments by responding to inquiries, requests, and escalations in a timely manner
º Escalates and makes recommendations or resolutions about any inquiries or issues requiring immediate attention
º Verifies own work in the department for accuracy, clarity, and completeness, and ensures compliance with internal and external audit and regulatory requirements.
º Completes daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the direct manager
º Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.
º Submits recommendations to improve work processes to the direct manager
º Keeps abreast of legislation, policies, and procedures, which relate to products and services.
º Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.


º Post-secondary degree or diploma in Business or in a related field.
º 1 to 2 years of work experience related to clearing and settlement or payment processing within a financial institution is required for the role.
º Excellent analytical skills to perform investigative work due to escalated issues.
º Solid knowledge of Payments Canada rules and ACSS system are considered an asset.
º Excellent attention to detail and accuracy.
º Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.
º Knowledge of banking, deposits, VISA, Mortgage, Loans, Securities, and other lending or investment products.
º Familiarity with using large and complex financial database systems; ability to learn inquiry functions in back office processing systems.
º Good interpersonal and communications skills, both verbal and written.
º Ability to communicate information effectively.
º Able to work in a high volume environment with extremely demanding time frames.
º Strong organizational, time-management and multitasking skills.
º Highly motivated with a desire to succeed and progress.
º Ability to work effectively with others as part of a team.
º Bilingual (French/English) verbal and written communication skills are assets

Additional Information

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age and gender.

calendar_today9 hours ago

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