Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.
JOB REQUIREMENTS: High School Diploma, G.E.D. or equivalent 1 year of experience as a Hotel Front Desk Clerk Preferred Experience in all aspects of customer service and people management Strong working knowledge of accounting practices and principles Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required Exceptional conflict resolution, negotiation, and objection handling skills Able to effectively communicate both verbally and in writing
DUTIES: Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Answers various questions from guests and arranges transportation for guests. Computes bills, collects payment and makes change for guests. Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. Write all wake-up call requests on specified form Complete welcome calls. Clean and tidy front desk area. Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. Provide information to staff and/or clients about special activities. Observe and report any security issues to the Manager.
APPLICABLE SKILLS: Excellent customer relations. Must have time-management skills. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations.