Description:

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine the breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Responsibilities:

The Service Desk Analyst is one of the most crucial roles within our organization.

Utilizing your exceptional customer service skills you will

Provide Service Desk technical support to users either via phone, email, or desk side as required

Build relationships with customers both in-person and over the phone

Provide advanced troubleshooting for all types of technical inquiries, service requests, and issues involving computers, network, smartphones/tablets, AV systems, enterprise applications/systems

Contribute to team innovation through ideas for process improvement and efficiency

Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements

Document all problems and solutions in the Service Desk Tracking System

Be available to work rotating schedules current hours of operations is from 700 AM to 500 PM

Qualifications:

Exceptional customer service and interpersonal skills, with a focus on rapport-building

Ability to clearly communicate over email and phone

2 years of experience of related customer service experience

Related technical experience in either a work or school environment

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a fast-paced environment

Experience working in a team-oriented, collaborative environment

A college diploma or university degree in the field of computer science is an asset

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require accommodation, the hiring manager and the human resources contact will work with you to meet your needs.