Description:

The Offer

• Join a research centre that is making a positive impact on agriculture productivity
• Excellent career development opportunities
• Strong emphasis on work-life balance

The Job

You will be responsible for :

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to the usage of standard applications and IT services.
• Providing monthly help desk reports.

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience within a Helpdesk/Technical Support role.
• You have excellent communication and interpersonal skills.
• Good knowledge of Cloud Databases (eg. AWS, Azure), MariaDB Enterprise, GraphQL and IBM DB2 databases.
• You are a strong team player who can manage multiple stakeholders
• You possess strong analytical skills and are comfortable dealing with numerical data
• You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client is a research centre with a mission to strengthen the productivity and profitability of agriculture. By expanding the breadth of their research portfolio and strengthening their strategic partnerships, conditions of the communities have improved significantly.