Technical Lead - Crisis Line Enhancement Project (BB-411A3)
Found in: Neuvoo Bulk CA
Our clienthas initiated a project that will secure an enhanced, efficient support/call centre network which reduces duplication, is responsive to call demand, and provides an evidence-based approach to the provision of support, information, referral, and emergency intervention services.
- Works with the Project Team to define, manage and document project business requirements.
- Reviews project documentation, and develops a scope of work for each of the following technology workstreams, complete with a budget and timeline.
- Defines and manages the technology project scope, identifies work plans for solution delivery through to project close-out across the various technology workstreams
- Identifies supporting technologies to successfully define and manage the technology enhancements scope, and plan for a coordinated solution delivery through to project close-out across the various technology work streams.
- Prepares project plans for various technology enhancement activities related to the project; establishes and manages resources required to deliver services.
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