: Responsible for all day-to-day team management. Work with the Branch Manager to formulate strategy and operations for the department. Communicates, implements and monitors to ensure goals and objectives are attained. Responsible for ensuring that quality of service meets expected standards. Analyzes and resolves quality and customer services and sales problems. Follows up with clients as required or manages escalation of issues Responsible for specific marketing or advertising initiatives for the profit center. Responsible for administrative functions such as supervision and coordination of administrative staff and function, vacation coordination for the profit center to ensure appropriate back-up and coverage (inter-department) is available, office, building, facility, supplies management. Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions. Develop succession planning for all key positions. Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management. Provides ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Secondary Responsibilities: May be required to assist on some key commercial accounts and or assist with marketing of key accounts
What you bring to the table: Post-secondary education or equivalent 5-10 years or more insurance industry experience, with extensive Commercial lines experience Minimum 3 years management experience is “preferred” Farm Insurance experience is considered an asset CIP, CRM or CAIB designation preferred or in progress RIBO Licensed Knowledge of Brokerage Management services and tools (EPIC, Savers, Policy Works) Excellent customer service skills and conflict resolution Demonstrated ability to handle multiple priorities successfully Strong analytical and organizational skills Excellent verbal and written communication skills
What’s in it for you: Commitment to your growth and development Flexibility in how and where you work A competitive compensation package Flexible health and dental benefits package An RRSP with a company matching component A casual ‘dress for your day’ environment Be a part of a company that is one of Canada’s best employers (Named by Kincentric in 2019)