Priceline

Technical Writer (BB-D2EAC)

Found in: Neuvoo Bulk CA

Description:
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Technical Writer

R2568

Location

Winnipeg

Career Track

Technology

Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal

We welcome people at the top of their game who work collaboratively, prioritize learning, and take their work seriously, but not themselves. Our distribution team in Winnipeg, Canada is a grown-up start-up, combining cutting-edge technology with real purpose. Every day we provide exclusive discounts on hotels, flights, rental cars and packages through our proprietary Booking Engines (API) and Customer Facing Platforms (Private Labels). Our technology powers some of the most iconic brands in the world, helping millions of travelers be there for the moments that matter. For us, every trip is a big deal.

Priceline is seeking an experienced technical writer to join our team and help take our partner-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and translate complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

In this role you will get to:

  • Develop comprehensive documentation and set organizational standards

  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

  • Evaluate current content and develop innovative approaches for improving information architecture

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

  • Who you are:

  • 2+ years’ industry experience as an effective technical writer

  • Proven ability to quickly learn and understand complex topics

  • Previous experience writing documentation and procedural materials for multiple audiences

  • Superior written and verbal communication skills, with a keen eye for detail

  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization

  • Firm understanding of the systems development life cycle (SDLC)

  • Previous software development experience

  • Certification through the Society for Technical Communicators

  • Experience of markdown syntax and OpenAPI spec preferred

  • Demonstrated history of living the values important to priceline: Customer, Innovation, Team, Accountability and Trust. Unquestionable integrity and ethics

  • Who we are:

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