Motoinsight

Data Support Analyst (Bilingual) (BB-3FE6E)

Found in: Neuvoo Bulk CA

Description:

Why Join Us:

Motoinsight data and technology are used by nearly every automaker, over 1000 dealership franchises and the largest banks and insurance companies. 

Yes, our technology is best-in-class, but it is our people that truly make the difference. We are very serious about our culture. We hire, promote and reward based on our People Values. See more of our values on https://www.motoinsight.com/our-people/

Aside from our revolutionary brand, you can: 

  • Become an integral part of an innovative company that is revolutionizing the way people buy cars.
  • Benefit from the motivating working conditions because not only do we believe in work-life balance, but also in the future of remote work.
  • Experience rapid career growth for high performers. 
  • Enjoy competitive salaries and an employer-paid benefit package, that includes extended coverage of health, dental, vision as well as life insurance. 
  • Get your hands-on exclusive employee new vehicle pricing and incentives.

    • Have we mention:

  • Our focus on your wellness and health, with our generous time-off policies and mental health support. 
  • Energetic and fun work environment with weekly team socials and in-office games room. 
  • Our brand-new office is in the heart of Downtown Toronto. 

    • It’s an exciting time to join Motoinsight ™ , so what are you waiting for? Tell us something unique about yourself and why you want to join our team!

    Who We Are Looking For:

    Responsibilities for this role include:

  • Developing and following an ever-evolving process ensures that the software setup for dealers has been tested and completed prior to going live on their website
  • Work closely with Microsoft Excel, Microsoft Access and additional platforms to analyze large data sets, solve analytical problems, and build tools using VBA
  • Advanced technical troubleshooting with clients to resolve concerns related to bugs or tickets on our software
  • Liaise with internal departments to investigate and escalate technical issues as appropriate
  • Train internal teams and stakeholders on technical issues as needed
  • Working to achieve on a consistent basis all KPIs established within the implementation process;
  • Assisting the department manager with the ongoing development and improvement of client implementation business processes as required.

    • Your skills & experience:

  • Fluency in French and English is needed
  • Advanced in Excel including PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables is required
  • 1+ years’ relevant experience in system implementation or technical support role is required
  •  Preferred knowledge in web-based application and data access mechanism: SQL, HTML
  • Technical proficiency in FTP/FileZilla is a strong asset 
  • Strong ability to deal with ambiguity and act without having the full picture is essential
  • Strong analytical, planning, organizing and problem-solving skills are needed to be successful in this role
  • Strong communication and presentation skills, comfortable conversing with all levels at dealerships in both technical and non-technical terms
  • Experience working with Salesforce Cases or another support ticketing system is an asset
  • Ability to work in a fast-paced team environment and quickly adapt to changing timelines and priorities
  • Impeccable attention to detail and sense of urgency is an absolute must
  • Self-starter that is comfortable working with minimal oversight and tight deadlines; Possess a “Do Whatever it Takes” attitude to get the job done

    • calendar_today2 days ago

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