Gatestone & Co

English only Information Officer (BB-D4942)

Found in: Neuvoo CA

Description:


Position:
Information Officer Salary: $18.00 to $20.00 per hour based on Experience Environment: Federal Government Contact Centre
Hours of operation:
Monday to Friday between the hours of 6:30 a.m. and 8:00 p.m.

Availability: Full Time orPart TimeAre you ready for an exciting challenge and a stable career? Ready to grow within a company and make your mark?

We are looking for dynamic and motivated Information Officers ready to help Canadians from coast to coast to coast. If you are fully bilingual in French and English, have customer service experience and looking to make a difference in people’s lives, we have the right career for you!

Reporting to a Team Supervisor, the Bilingual Information Officers are responsible for delivering quality information to citizens on Government of Canada programs, services and initiatives, and guide Canadians on how to access them.
Core Duties:

- Answer telephone an email enquiries on federal programs and services
- Record each call or e-mail transaction in the electronic system- Keep up to date on the information in the database
- Develop knowledge of the Canadian government and its structure
- Attend meetings on procedures and other work-related subjects
- Participate in special projects and assignments, as required- Meet qualitative and quantitative targets

Requirements

- Fluent in English – oral/written/comprehension
- Excellent communication skills (via telephone and/or email)- Excellent listener
- Customer service experience – call center experience is an asset
- Positive attitude and professional work ethic
- Ability to work within a team – proactive and dependable
- Computer skills (using search databases, typing, etc.)

Benefits

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full time Employee Engagement Specialist who ensures we have fun while working hard!

When you join Gatestone, you do more than join a company. You become part of a team of talented and self- driven individuals dedicated to bring success to the Company and their lives.

Be a part of an Awarding Winning Company.

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