Sage Canada

Bilingual English/French - Product Training & Development Specialist (BB-59AF9)

Found in: Neuvoo CA


Learning Services Specialist
Remote, Richmond or Toronto

Sage is seeking an English/French Bilingual Learning Specialist for our Sage product programs. This position will design, develop, facilitate and deliver learning programs in many formats providing performance enhancing opportunities for Sage colleagues, partners, and customers. These formats typically include Instructor-led online or in person classes, webinars, eLearning and flipped classroom offerings – plus more. In addition to becoming an expert on the functionality of assigned Sage products or topics, Learning Specialists will assist in learning related activities such as product testing, curriculum development, exam development for certifications, and corporate educational events and conferences. Because Learning Specialists represent Sage and the customer’s impression of our company, candidates must always maintain a positive and professional attitude when interfacing with customers and partners. Learning Specialist are expected to independently lead curricula of any level of difficulty and act as subject matter experts in the development of curricula.

Key Responsibilities:

• Provides high impact instruction and facilitation to Sage colleagues, customers, and partners
• Acts as a learning designer and develops materials that represent what the learner needs to achieve desired outcomes
• Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge it supports
• Solicits input and feedback from stakeholders, customers, peers, subject matter experts, etc. based on standard review processes
• May participate in Sage customer and partner events such as conferences, user roadshows
• Participates in release readiness activities of new products, product updates, and learning program changes
• Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
• Responsible for managing learning environment processes, technology and provisioning
• Can work independently on the delivery of highly complex content


• Bilingual in English and French required
• Minimum 3 years’ experience in Software product design and training in a SaaS L&D environment highly preferred
• High School Diploma or GED or equivalent experience required
• Experience with Sage 50 and /or Sage Business Cloud Accounting
• Experience in a SaaS education environment, experience using Camtasia, Captivate and/or Storyline an asset
• Strong knowledge of adult learning theory and must demonstrate exceptional facilitation/teaching skills for adult learners
• Experience with Microsoft Office, eLearning, and virtual learning technologies as well as creation of drawings, charts, photos, animations, and videos for learning independently and with teams
• Must have exceptional communication and organizational skills, demonstrate initiative and work well in a team-based environment
• Be a strategic thinker, results-oriented, and demonstrates a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results

Do you love where you work? WE do!

Who is Sage?
How we make a difference:
Champion of Business Builders:
Life at Sage:

Our comprehensive total rewards program included:
• Extended health, dental and vision coverage
• On-going training and professional development
• 21 days paid time off from the start
• Paid 5 days to volunteer through our Sage Foundation
• Matching Retirement contributions
• And, so much more…

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