Customer Service Assistant (BB-C99D1)
Found in: Neuvoo Bulk CA
We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
Download, distribute, and answer all customer questions received via email.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Perform other duties and responsibilities as required or requested by management.
High school diploma or equivalent.
Previous experience in customer services or contact centers is preferred.
Proficient in Microsoft Outlook, Microsoft Word, and Excel.
Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.
Outstanding phone and email etiquette in French and English.
Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.
Good problem-solving ability.
Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.
Possess good organizational skills and record-keeping skills.
Experience creating and maintaining productive client relationships is a plus.
- This is not a remote job
- Disability Insurance
calendar_today2 days ago
work Urban Group Marketing