Urban Group Marketing

Customer Service Assistant (BB-C99D1)

Found in: Neuvoo Bulk CA

Job Description

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. 


  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Receive and resolve, within established guidelines, customer issues, questions and concerns. 

  • Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

  • Download, distribute, and answer all customer questions received via email.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Perform other duties and responsibilities as required or requested by management.


  • High school diploma or equivalent.

  • Previous experience in customer services or contact centers is preferred.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

  • Outstanding phone and email etiquette in French and English.

  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

  • Good problem-solving ability.

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

  • Possess good organizational skills and record-keeping skills.

  • Experience creating and maintaining productive client relationships is a plus.

Additional Information

  • This is not a remote job
  • Disability Insurance

calendar_today2 days ago

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