Description:

We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. 

Responsibilities:

• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

• Receive and resolve, within established guidelines, customer issues, questions and concerns. 

• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

• Download, distribute, and answer all customer questions received via email.

• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

• Perform other duties and responsibilities as required or requested by management.

• High school diploma or equivalent.

• Previous experience in customer services or contact centers is preferred.

• Proficient in Microsoft Outlook, Microsoft Word, and Excel.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Outstanding phone and email etiquette in French and English.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Good problem-solving ability.

• Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

• Possess good organizational skills and record-keeping skills.

• Experience creating and maintaining productive client relationships is a plus.

• This is not a remote job
• Disability Insurance