NTT DATA Services

AWS Operations Engineer (BB-F3EAC)

Found in: Neuvoo CA


NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AWS Operations Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Job Responsibilities Include:

  • Create and maintain integrations which communicate with external services such as Pega and Snowflake databases, importing and exporting data events and actions across the platform.
  • Maintain resiliency and availability of the integrations for all internal and external APIs.
  • Create and maintain both high throughput and reliable connections across all the services.
  • Participate in 24x7 system reliability support, troubleshooting and incident management activities.
  • Provide comprehensive production and development support, including researching customer questions and issues raised via incident process, problem definition and solution, ticket documentation, and customer support.
  • Maintain the processes and tools that enable faster and more reliable integrations to expand the capabilities of the client’s Customer Data Platform.
  • Work with critical development, test and software vendor(s) on issues that need diagnostics, configuration, or data changes and/or code fixes.
  • Continuously inspect and adapt methods for meeting scalability, reliability, security, and performance objectives.
  • Identify areas of improvement, implementing automation and monitoring and inspection of outputs and resulting data where appropriate.
  • Support of software releases, testing and system patching and upgrades, provide production support sign-off for new versions.
  • Liaison between the IT Agile squads and the Business/Operations teams.
  • Monitor internal application performance utilizing monitoring for continuous improvement in code quality and delivery.

  • Basic Qualifications:

  • 3-5 years hands on experience as a Cloud Ops Engineer or Site Reliability Engineer
  • 3-5 years experience working with REST/SOAP APIs
  • Excellent scripting skills in shell (BASH) (or other Linux shells)
  • Experience in scripting/coding in one or more languages including Java, Python, JavaScript (Node.js, Angular, React)
  • 2+ years experience Splunk and CloudWatch monitoring tools
  • Ability to write and understand SQL queries
  • Thorough understanding of *nix and how it works (cpu, mem, cron, ssh, ENV, .*rc, IP, DNS, proxy, top, SSL/TLS, HTTPS, SFTP, SCP, VPN
  • Experience with source control concepts like Branches, Masters, Merges and Tags in GIT and Jenkins
  • Strong collaboration, and written / verbal communication skills
  • A learner, critical thinker, and problem-solving individual
  • Strong written and verbal communication skills with the ability to communicate with both technical and non-technical users
  • Immediate considerations for candidates who possess Pega or CDP Java application support experience.
  • Bachelor's degree in Computer Science, Software Engineering, or relevant experience
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