As anInside Sale Representative, you will be a part of the PPG-Dulux Paint stores team, within our Architectural Coatings business. You will focus on driving sales and growing relationships within your territory.
Key Responsibilities: Call prospective customers and qualify leads. Sustain relationships and introduce new products to current customers. Manage inbound customer calls and service appropriately. Maintain contact with current customers to identify increased sales opportunities. Close sales or hand off qualified leads to appropriate resources. Maintain professional production activities and highlight areas where national, divisional, or local account managers should get involved. Manage incoming customer service calls and provide the appropriate technical support. Contact customers to advise them of updates and promotions Work closely with store managers and associates to resolve issues arising from inbound service calls and ensure the highest level of customer service. Meet sales and development targets set out by PPG-Dulux Paints Use our CRM to plan and execute daily activities
Qualifications: 2 or more years of telesales experience is an asset but not critical. Should have good knowledge of store operating procedures and selling techniques. Maintain existing customer base and promote seasonal products in addition to cold-calling and establishing new customer base. Previous experience using a CRM tool to collect and measure performance and customer data. Paint knowledge considered an asset. Strong customer-focused and relationship building skills to establish and continue a positive rapport with all customers over the phone. Professional and consultative communication skills in order to deliver compelling stories about products and convey important product knowledge. Proven time-management skills to ensure organized coverage of accounts.
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.