Apex Life Sciences.

Operations Support Representative (BB-3C0E0)

Found in: Neuvoo Bulk CA


Operations Support Representative 2

Duties & Responsibilities

Job Descriptions are intended to describe only the principal duties and responsibilities of a position. They are not meant to be either an inclusive or exclusive list of all work, tasks and functions of any particular job.

Basic Purpose

Operations Support Representatives (“OSR’s”) provide a wide range of support to operations. The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, and Meter-to-Cash process steps:

  • Initiating and Preparing
  • Scheduling and Dispatching
  • Field work support and logistics
  • Closing and Completing
  • May perform all of the duties of the Operations Support Representative 1 (OSR 1) plus the following:

  • Prepares and/or closes job packages (e.g. system surveys, legal plans, plate maps, gas service lists, planning job packages, work orders). Ensures all information required to process a job is complete, accurate, and entered into the appropriate computer system. Monitors the progress of a job from initiation to completion.
  • Composes routine correspondence and types (from draft or verbal instructions and source document references), a variety of material such as letters, memos, reports, diaries, bulletins, manuals, minutes of meetings, forms, summaries, charts and spreadsheets.
  • Processes completed field work orders by ensuring all information is complete, accurate, and entered into the appropriate computer systems.
  • Maintains a variety of manual and electronic file systems including setting up new files, entry and retrieval of data and processing of reports.
  • Responds to routine enquiries and requests from the public, municipal offices, other utilities, various contractors and other departments.
  • Responds in a prompt manner to short notice requests for information including the provision of records information for field emergencies.
  • May provide clerical and administrative support including intercepting and processing administrative enquiries, monitoring work order status and field completion data, supporting variance analysis and reporting.
  • May provide direction to the OSR 1 position
  • Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.
  • Qualifications

  • High School graduation including courses in office practices and business communications.
  • Six (6) months directly related relevant work experience.
  • Demonstrated sound organizational skills including the ability to multitask and work under pressure during peak workload periods to meet tight deadlines.
  • Demonstrated sound verbal communication skills including telephone call handling skills.
  • Demonstrated sound written communication skills including the ability to correct spelling, punctuation, and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
  • Demonstrated courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
  • Demonstrated intermediate level keyboarding skills, including the ability to format various types of correspondence, reports, forms, and charts, and layout electronic spreadsheets.
  • Demonstrated working knowledge of computer systems operations, environment and peripherals. Sound working knowledge of various applications software in use in the department (SAP & suite of MS Office products). Sound knowledge of various software applications required to support operations activities (e.g. MobileUP, AM/FM, Energy).
  • Demonstrated sound knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter to Cash) processes and procedures.
  • **NOTE;

    This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the Collective Agreement.

    calendar_today2 days ago

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    location_onSurrey, Canada

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