OpenText

Sr. Technical Writer (BB-0CE8B)

Found in: Neuvoo CA

Description:

The Opportunity

:

OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You should be able to work independently and productively with minimal supervision as part of a geographically distributed team. Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

You Are Great At:

  • Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
  • Organizing and prioritizing tasks and have exceptional analytical skills.
  • Managing multiple projects and deliverables.
  • Working in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
  • Researching and learning new technologies in Technical Communications.

    • What It Takes:

  • University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 5 to 8 years of technical writing experience. 
  • Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
  • Excellent knowledge of content/help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound knowledge of XML and HTML and various help formats.
  • Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
  • Experience writing in a structured authoring environment and creating single-source and minimalist content. Familiarity with DITA/DocBook and topic-based writing methodologies.
  • Knowledge of documentation localization processes as well as software usability principles.
  • Ability to create high quality graphics using tools, such as Microsoft Visio.
  • Knowledge of video production techniques and experience with tools such as Camtasia.
  • Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
  • Ability to create customer-focused content using user personas and customer research.
  • Experience defining and following documentation standards and best practices.
  • Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
  • Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
  • Ability to communicate clearly with all project stakeholders in distributed locations.
  • Knowledge of Enterprise Information Management (EIM) products.

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