Benefit Client Specialist (BB-88D6F)

Found in: Neuvoo Bulk CA


As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

The Tier 2 Benefits Client Specialist (BCS) will have the opportunity to use excellent communication and analytical skills to help our Canadian client’s participants through important life decisions. The Benefits Client Specialist is an integral role within the Wealth Client Delivery Team. The main responsibility for this role is owning the retirement process for our client's employees. In addition, this role provides invaluable support to the families of deceased current and former employees. The BCS will be expected to work with a global team on projects related to ongoing client delivery and complex support processes, while connecting directly with benefits participants.

As a Tier 2 Benefits Client Specialist , a typical day to include the following:

  • Handle scheduled benefits appointments with participants or survivors
  • Provide requested information, research complex questions, and document call resolutions
  • Leverage acquired knowledge to deliver high quality customer experience
  • Be an advocate and provide participant and survivor benefits counseling
  • Learn about benefits administration through client interactions and requirements
  • Identify process improvement opportunities and work with team to implement
  • Participate in and execute varied work activities as needed to support client and team
  • Resolve complex issues within the retirement and death processes
  • Leverage advanced skills to deliver training for entry level roles
  • Required

  • Must have current or prior working experience with pension benefits
  • 2+ years of work experience in handling customer interactions
  • 2+ years of experience handling complex processes, problem solving and applying analytical skills
  • Experience with desktop technology and learning multiple applications
  • Experience working in a fast paced environment
  • ** Must be able to work an 8 hour shift between the hours of 8:00 a.m. to 7:00 p.m. EST (Monday- Friday)**
  • Education

  • Bachelor’s degree or equivalent experience
  • Background Check Required

    By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

    Equal Employment Opportunity

    Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

    Reasonable Accommodations

    Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

    Diversity Statement

    At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

    Authorization to Work in the United States

    Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

    We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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