Excel Personnel inc.

Customer Service Representative (BB-D959F)

Found in: Neuvoo CA

Description:
Our client, a chemical company, is looking to hire a Custumer Service Representative. This position reports directly to the Customer Service Manager. Key Accountabilities ◦Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety, and environmental management systems as well as corporate and local policies. ◦Performs the role in a manner that is reflective of Brenntag's Core Values, within regulatory requirements and company policies, programs, and expectations;Customer Service: ◦Receive and process sales orders from customers by telephone, email and/or fax. ◦Liaise with others from within the team to ensure customer expectations are met (eliminate errors and provide customer satisfaction, enter price sheets, fax customer's prices, credits/rebills). ◦Answer customer enquiries and provide accurate requested information.Participate in the Outbound Call program and make outbound sales calls based on pre-determined criteria.Transactions: ◦Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders;Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience (i.e. upselling activities and promotion of specialized services); ◦Works closely with the Sales Team to build relationships with customers; ◦Identifies additional customer needs and potential opportunities through effective information-gathering techniques and communicates these findings to appropriate internal parties; ◦Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution; ◦Understands the resources within the business to be an effective problem solver; ◦Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required; ◦Account set-ups and maintenance Requested skills ◦Post-Secondary Education; College Diploma in Business or equivalent would be preferred ◦Previous experience in customer service and/or business administration role (1-3 years) ◦Sound skills in the use of Microsoft Excel, Word, and PowerPoint ◦Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset ◦Strong communication and interpersonal skills ◦Strong attention to detail and time management skills ◦Bilingual (French/English)

calendar_today4 days ago

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location_on Laval, Canada

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