Adecco

Client Services (BB-02A0C)

Found in: Neuvoo CA

Description:

Adecco is currently recruiting for a Client Services associates in St. Catharines, ON. This is a 1 year contract with a pay rate of $17.00 per hour including a $1000 dollar bonus.

In this role, you will be supporting the client’s self-service advertising customer base through chat, e-mail, and phone support. Experience with social media is considered an asset.

Start Date: 4/30/2021

End Date: 4/29/2022

Schedule: 8:00am-5:00pm.

Pay Rate: $17.00/hour + 4% vacation pay + $1000 dollar bonus

Job Description:

• Support and expand social media self-serve advertising customer base

• Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience

• Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation

• Perform troubleshooting/problem identification following defined procedures to resolve correctly

• Develop and maintain knowledge of advertiser -specific business environment

• Perform follow-ups on incidents with advertiser to ensure customer satisfaction

Requirements:

• HS Diploma or GED

• Min 1-yr customer service

• Familiarity with online advertising products

• Experience with social media such as Facebook, Twitter, Instagram and Snapchat

• Superior communication skills

• Ability to work all shifts as required (including holidays). Center is 24/7 and rotation could change from 8:00am-5:00pm.

Skills and Abilities:

• Flexible and quick learners

• Self-driven with attention to detail and follow through strong analytical and decision-making skills that demonstrate good judgment

• High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience

• Demonstrate speed, agility, critical thinking, and problem-solving skills in their work

• Ability to multitask and work under pressure

• Superior communication skills verbal, written, and listening skills

B1098


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location_on St. Catharines, Canada

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