Trillium Health Partners

Customer Support Associate (BB-E17A0)

Found in: Neuvoo CA


Trillium Health Partners (THP)

is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Key Qualifications:

  • Grade 12 Education or equivalent
  • Previous related experience in a hospital environment is a definite asset
  • Effective communication and interpersonal skills to respond to customers
  • Pleasant and courteous telephone manner is essential
  • Ability to manage workload in a fast-paced multi-task environment
  • Demonstrated ability to work independently
  • Strong organizational skills are essential
  • Positive work performance and attendance record essential
  • Strong communication in English is essential
  • Computer skills definite asset
  • Position Summary:

  • Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
  • Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests ( phone, work requests and tasks requests submitted through the web portal and transport software)
  • Answer Customer Support phone calls: record all details and create task/work order
  • Liaise with Corporate Services and Facilities staff as required
  • Create, update and print rosters and set ups
  • Provide front-line service to all customers and staff, follows up on task completion
  • Assign wireless devices to staff
  • Any other tasks as assigned
  • Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

    calendar_today5 days ago


    location_on Mississauga, Canada

    work Trillium Health Partners

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