NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Application Support Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Job Responsibilities Include:
The candidate will provide production support for client systems using Agile and ITIL processes.
He/she will have the opportunity to interface and collaborate with internal and external technical teams for quicker issue resolutions to minimize business and client impacts.
The candidate will perform system health checks post environment patching, upgrades, and system releases.
He/she will assist peers with support tickets and analysis to bring issues to resolution.
The candidate will update existing and create new knowledge base articles.
He/she will participate in the Transition to Sustain (T2S) production release process.
The candidate will have the opportunity to work alongside team members on process improvements, including enhancing and automating application health checks, monitoring and error handling.
Through a legacy to new platform initiative, the candidate will have the opportunity to learn the future environment to understand and identify the support requirements.
The candidate will be exposed to new tools and through training will be able to use them effectively to improve overall application stability and monitoring.
He/she must be willing to be part of a weekend on call support in rotation.
4+ years’ in a production support role.
Service Now, or equivalent, tool experience supporting change, incident, and problem management.
5+ years’ SQL Server experience with management studio, reporting and integration services.
Working experience with ANSI/MS/PL/T SQL.
5+ years’ MS Windows experience includingWindows Server, SCOM, Power Shell, Windows Scripting Host, Active Directory, Batch Files (.bat), and/or VBScript.
Working experience with Open Shift.
Familiarity with DataStage, Control-M.
Bachelors in Computer Science or equivalent work experience.
Mainframe experience with TSO/ISPF, JCL, EZTRIEVE, COBOL, REXX, CA-7, and/or CA ENDEVOR.
Working exposure with DataStage, Control-M.
Experience with Confluence and Jira.
Experience with monitoring tools such as Splunk and AppDynamics.