NTT DATA Services

Application Support Engineer (BB-4A0E3)

Found in: Neuvoo CA

Description:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Job Responsibilities Include:

  • The candidate will provide production support for client systems using Agile and ITIL processes.
  • He/she will have the opportunity to interface and collaborate with internal and external technical teams for quicker issue resolutions to minimize business and client impacts.
  • The candidate will perform system health checks post environment patching, upgrades, and system releases.
  • He/she will assist peers with support tickets and analysis to bring issues to resolution.
  • The candidate will update existing and create new knowledge base articles.
  • He/she will participate in the Transition to Sustain (T2S) production release process.
  • The candidate will have the opportunity to work alongside team members on process improvements, including enhancing and automating application health checks, monitoring and error handling.
  • Through a legacy to new platform initiative, the candidate will have the opportunity to learn the future environment to understand and identify the support requirements.
  • The candidate will be exposed to new tools and through training will be able to use them effectively to improve overall application stability and monitoring.
  • He/she must be willing to be part of a weekend on call support in rotation.
  • Basic Qualifications:

  • 4+ years’ in a production support role.
  • Service Now, or equivalent, tool experience supporting change, incident, and problem management.
  • 5+ years’ SQL Server experience with management studio, reporting and integration services.
  • Working experience with ANSI/MS/PL/T SQL.
  • Unix/Linux experience.
  • 5+ years’ MS Windows experience includingWindows Server, SCOM, Power Shell, Windows Scripting Host, Active Directory, Batch Files (.bat), and/or VBScript.
  • Working experience with Open Shift.
  • Familiarity with DataStage, Control-M.
  • Bachelors in Computer Science or equivalent work experience.
  • Preferred Skills:

  • Mainframe experience with TSO/ISPF, JCL, EZTRIEVE, COBOL, REXX, CA-7, and/or CA ENDEVOR.
  • Working exposure with DataStage, Control-M.
  • Experience with Confluence and Jira.
  • Experience with monitoring tools such as Splunk and AppDynamics.
  • Working experience with Attachmate.
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    location_on Halifax, Canada

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