Customer Service Representative, HIBC Contact Centre (Auxiliary) (BB-92372)
Found in: Neuvoo CA
Customer Service Representative, Grid 9
HIBC Contact Centre, Service BC, Maximus Canada
Worker Category: Auxiliary
Location: Victoria, BC
In & Out of Service
Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.
We are constantly assessing new technology, processes and methods of delivering services to the citizens of Canada. With our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.
Maximus Canada offers competitive market-based salaries, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as employee appreciation events throughout the year, along with a supportive results-oriented work environment.
Join us here in beautiful Victoria, British Columbia to experience the best of the West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your downtime can be spent exploring all the West Coast has to offer – scenic beauty, culinary experiences, cultural events and outdoor activities. We have it all! Located in the heart of downtown, our location offers easy access to every amenity.
Maximus Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
At Maximus Canada, we believe that our culture strengthens our commitment to Helping Government Serve the People. We foster a culture that respects and values individual contributions and differences. At Maximus Canada we believe in the following four core values:
Our customers' business needs inform everything we do. We start by developing relationships built on trust and respect. We listen, and incorporate their diverse experience into our services and solutions, and we show our understanding with clear communication.
With decades of experience delivering government programs, we balance tried and tested processes with a desire for continuous improvement. We take the time to plan and benchmark our performance – it's the path to success.
Results and Delivery
Great results depend on setting high, measurable standards of excellence and achieving the numbers. We challenge each other and hold one another accountable to our commitments.
A Great Place to Work
Maximus Canada promotes a challenging work environment, empowering our employees to get the job done. If you want to work in an environment that recognizes and rewards accomplishments while caring about each other and the communities we serve, this could be the place for you.
Service BC is a citizen centric front-line support service administered by MAXIMUS Canada to assist residents and visitors to the province with information on the hundreds of programs and services the government offers. The strategic focus of Service BC is continual modernization and channel and service expansion to ensure citizens are able to access services from a single source in the format they choose. Service BC has leveraged industry best practices and introduced leading edge technology to become a leader in its sector. A recent recipient of the BenchMark Portal Centre of Excellence designation and winner of the 2019 Service to the Citizen Award in the international category, through the US Service to the Citizen Awards program that recognizes excellence in public service delivery.
Contact Centre Customer Service Representatives (CSR) spend their days answering calls from people who have questions related to our provincial health care system – HIBC. Our telephone system queues and monitors thousands of calls per day, therefore, CSR’s are expected to meet call handling targets.
CSR’s are required to learn and use a variety of computer applications. They are also required to understand a large volume of policies, to explain them accurately, and to comply with them.
As the “face” of HIBC, CSR’s will handle all calls pleasantly and professionally, even those that are more difficult in nature.
Education and Experience
Understands the Principles of:
Systems Use (B=basic A=advanced, E=expert)
MS Word: B Outlook: B B CCA: B MaxImage: B Reg Desk: B
Answer public and provider calls
Understand and comply to policies/procedures set by MAXIMUS, legislation and our clients
Adhere to your work commitment and daily schedule
Manage your interactions with callers, clients and colleagues
This Profile includes all the Core Technical and Knowledge competencies listed above, and the following:
Managing Diverse Relationships
Being Open and Receptive
Demonstrating Personal Flexibility
We will be accepting applications until 9:00 pm (PST) on Wednesday March 17, 2021 .
This is an auxiliary position working as and when required. New hires will start at a probationary rate of $22.72 up to 913 hours worked.
An eligibility list may be established for this role.
Please note that while all applications are appreciated, only those candidates selected for interview will be contacted.
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