First National

Representative, Customer Service (BB-40D8D)

Found in: Neuvoo CA

Description:

The Opportunity:


The Customer Service Representative is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

  • Answer incoming calls on the customer service queue and make outbound calls when necessary
  • Handle between 65 to 75 calls a day
  • Identify, solve and/or confirm inquiries and requests received by fax, mail and email
  • Follow-up with client to confirm resolution and customer satisfaction
  • Coach new Customer Service Representatives by assisting them in learning the department’s policies and procedures through job shadowing
  • Provide assistance to the various residential administration departments when required
  • Prepare mortgage discharge and assumption statements
  • Promote online and phone services
  • Ensure client privacy is protected at all times
  • Listen to client problems and take the appropriate problem-solving steps
  • Complete special projects as assigned by the Manager

    • The Requirements Needed:

  • Completion of Post-secondary education and/or equivalent work experience required
  • Mortgage experience an asset
  • Competency in MS Office; capacity to learn new technologies/systems

    • Why join First National?

  • Bright open concept office environment
  • Large kitchens with a coffee and latte maker to enjoy at no cost
  • Supportive teamwork focused environment
  • Collaborative entrepreneurial spirit
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year
  • Extensive training programs to set our employees up for success

    • calendar_today4 days ago

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    location_on Windsor, Canada

    work First National

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