Bilingual Collections / AR Associate Specialist (BB-BB98D)
Found in: Neuvoo CA
Determine appropriate Customer daily communication by analyzing Get Paid software system data and make up to 100 customer contacts each day in order to ensure timely payment of receivables.
Analyze monthly aging reports to monitor collection targets and objectives.
Makes decisions regarding the release of orders that are above the customer’s credit limit; within company approval levels.
Corrects any errors including misapplied payments, reversing late charges, overpayments, charges backs, etc.
Processes, maintains, researches and monitors all documentation supporting the receipt, delivery, and dispersal of customer credit and collection data.
Completes Get Paid collection queue daily.
Manages communication of confidential customer financial information within the organization to approximately 15 Sales executives within the operating unit.
Answer incoming ACD calls that pertain to various credit issues such as invoice discrepancies, check application disputes, credit card payments, invoice and statement requests and proof of deliveries.
Proficiently utilize various software including Get Paid, Oracle EBS and Microsoft Office.
Performs other related duties as assigned by Management.
Knowledge and Skills Requirements:
Fluent in English & French (required) , written and verbal ability to communicate effectively
Able to establish and maintain cooperative relationship with customers and employees
Able to work efficiently and accurately in an atmosphere of frequent interruption
Education, Work Experience, and Professional Certifications:
Bachelor’s degree Business Administration, Commerce or similar related field; or equivalent combination of education & work experience.
Minimum 1-3 years previous commercial collection experience or internal Claims experience
Work Environment / Physical Requirements:
Ability to use computer and/or telephone for extended periods (90%).
Normal office environment.
Incumbent should thrive in a fast-paced environment.
Regularly required to sit or stand, bend and reach.
Ability to work extended hours as necessary.
TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.
Posted 20 Days Ago
At TaylorMade, we pride ourselves on being willing to do anything and everything to make our golfers better – which starts with our talented and dedicated employees. We have a group of people who live, breathe and sleep golf, doing whatever it takes to make the best, most technologically advanced and highest quality equipment for our golfers. Team TaylorMade is made up of passionate individuals who are obsessed with always being better today than yesterday. Individuals who bring diversity of thought and experience to our company and are motivated by our brand principles. We believe in the continuous development and cultivation of our people – to inspire them on their individual path of growth. Headquartered in Carlsbad, California, TaylorMade has a global impact with regional offices and opportunities around the world.