AVP, Digital Direct Fraud Owner (BB-0A1FB)
Found in: Neuvoo CA
If 2020 has shown us anything, it’s that insurance is ripe for disruption. There’s no better time to stake your claim in transforming an entire industry – and the way customers engage with our products and services – than now. As consumers increasingly expect more choices, we’re on a mission to make getting insurance simpler and cheaper.
That’s why at Aviva Canada we’re investing over $100 million in our data science, pricing sophistication, and digital transformation strategy. One that demands we connect with extraordinary talent and give their innovative ideas every opportunity to thrive. One that uses data to put the customer first at a massive scale, using advanced analytical techniques and rich data assets, overlaying that with deep business knowledge to create actionable insights, customer journeys and tools that support Aviva’s strategic priorities and help customers defy uncertainty.
When you join our diverse community of best-in-class talent, you’ll be gaining an unrivalled opportunity to spearhead our Digital Direct business and deliver the best outcome for our customers and strategy.
So if you’re ready to help us redesign the way we do business, we want to hear from you!
What you’ll do
The Digital Direct Fraud Owner (DDFO) will drive the anti-fraud agenda and lead a cross-functional squad to develop and implement fraud detection analytics and processes. The DDFO owns the end-to-end fraud roadmap, creates the prioritized backlog for fraud initiatives, and leads the development of interventions across digital direct customer journeys – starting with the buy online journey. You should have a deep understanding of fraud software, triggers, and analytics; the impact of fraud on claims, pricing, UW appetite, and the digital direct purchasing journey; and ensure that the team’s efforts align with Aviva’s overall digital direct to consumer strategy. The DDFO is responsible for managing dependencies with other squads’ functions while identifying, building, and managing strategic partnerships across the different teams. They will work closely with their squad and key stakeholders to ensure business value and user feedback is translated into new features on an iterative basis. The DDFO will be accountable for delivering OKRs related to their ‘product.’
The DDFO should have excellent leadership skills and believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. Finally, the DDFO should be comfortable with full ownership and accountability as they focus on delivering exceptional customer and business results. In addition, the DDFO will be accountable to:
What you’ll bring
What you’ll get
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