Description:

Have you always had a passion for helping people, and now want to build on that passion in your career? If so, we welcome you to apply to this position! Personal Support Workers (PSW), Registered Practical Nurses RPN) and Registered Nurses (RN) welcome to apply. Main Responsibilities

• Providing First Call Resolution service to each call offered
• Answering telephone inquiries/concerns about the Lifeline service/product
• Reporting, documenting and analyzing customers' information and needs
• Maintain a high level of professionalism and build a positive rapport with each customer
• Tracking, following-up and resolving customer's outstanding issues in a timely fashion
• Ensuring to provide excellent customer service through phone timely and accurate manner

Requirements

• Excellent command of English
• Must be at least 18 years of age
• Able to work full time
• High school or GED

Benefits

• Work from home
• Bilingual premium applicable
• Excellent medical, dental and benefits plans
• Hourly Pay with the opportunity to earn bonuses based on performance or through our employee referral program.
• Internal career advancement opportunities with JUMP Teleperformance Career Plan

Teleperformance welcomes and encourages applications from people with disabilities*, different ethnicity, background, sexual orientation, religion. Accommodations are available on request for candidates taking part in all aspects of the selection process. !