Digital Customer Success Practice Manager (BB-35E5B)

Found in: Neuvoo CA

Do you enjoy being on the critical path for a major business transformation? Do you enjoy acting as a change agent, managing initiatives of diverse scope to increase business impact? Do you possess that rare ability to interpret visionary requirements, considering both internal and external factors, and convert them to deliverables that drive realization of that vision? Autodesk has completed the major transition of moving our business to a subscription/SaaS model. As such, becoming a customer company and a digital company are now our prime focuses. This means we need the best and brightest minds to help ALL our customers navigate their journey with us, from acquire to adopt and expand. Your work efforts will be critical in ensuring we can do so effectively and efficiently. We’re looking for a highly motivated and experienced business strategy minded person to join the Global DG team as Digital Customer Success, Journey Practice Manager. This person will play a critical part in developing human touch components of our customer journey framework. This position is highly collaborative - driving inclusivity of several business functions including Marketing, UX, Sales, Product Support, Engineering and Corporate Business stakeholders. To be successful in this role, you will need the ability to work effectively and influence without direct authority. You must be able to work independently and have a history of being results-driven. Responsibilities Quickly define scope and deliverables, in sometimes ambiguous environments, and develop delivery plans with stakeholders Establish trust and strong working relationships to influence critical stakeholders to deliver against plan Identify, document, and communicate risks to leadership to enable effective mitigation Develop analysis to evaluate impact of specific initiatives or projects prior to execution Executive presence and ability to present analysis to senior leadership to enable effective decision-making Ability to be flexible and wear multiple hats including strategic leader, operational team member, and project manager depending on the need of the specific initiative Facilitate collaboration across the business ecosystem by organizing and leading meetings and workshops Support decision-making and evaluate specific projects or initiatives against team goals and larger customer journey framework Design, define and document processes to enable effective long-term operations once new initiatives or projects are transitioned to steady state Explore new ideas through industry trends, historical trends, forward looking forecasts, competitive assessment, etc. and build/evaluate recommendations to increase biz impact Gather business requirements from stakeholders and collaborate with technical teams, including product manager, to ensure delivery and incorporation into technical roadmaps Ensure projects and initiatives have stellar documentation and support customer journey framework knowledge management Provide administrative and operational support to Digital Customer Success leadership Minimum Qualifications Familiarity with project management processes and tools (Project Plans, RAID Logs etc.) Experience with human-centered design thinking methodologies Experience with and empathy of customer-facing support role and responsibilities Knowledge of Sales Engagement cadence tools with Customer Relationship Management (CRM) Integrations (Sales Force, Outreach IO) Comfort with MS PowerPoint and basic data analysis and metrics evaluation in Excel Excellent written and verbal communication skills Preferred Qualifications A passion and knack for engaging with people; looking for an enthusiastic “people person” Strong strategic thinking combined with results-driven, practical mind set Resilient and able to adapt to constantly evolving circumstances Ability to communicate trade-offs and work with team lead to balance portfolio Ability to work with minimal instructions and supervision BA/BS with at least 5+ years equivalent work experience. MBA and/or PMP Familiarity with marketing technology and automation platforms such as Marketo The Ideal Candidate Is customer-oriented with great strategic thinking, problem solving, collaboration and communication skills Has the ability to incubate new ideas and drive cross-functional alignment to ensure impact Has a can-do attitude and be able to roll up their sleeves to determine and implement proxy solutions when an optimal environment cannot be obtained Click below to learn more about our benefits in the US.

calendar_today5 days ago


location_on Montreal, Canada

work Autodesk

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