The Salvation Army

Community and Family Services Manager - Permanent Full-time - Wiarton (BB-2E382)

Found in: Neuvoo CA



  • Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives; refer clients to the Corps Officer for pastoral care assistance.
  • Ensure all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
  • Assist with all local fundraising initiatives and pursue additional fundraising opportunities.
  • Oversee day-to-day operations of the Community and Family Services office.
  • Assist with development and implementation of policies and procedures; programs must meet contractual/legal requirements.
  • Report any safety hazards, maintenance concerns or problems, equipment, or supply needs to the Corps Officer.
  • Ensure a professional rapport in all dealings with other members of the Leadership Team, staff, volunteers, and other agencies.
  • Program

  • Lead the process of intake services, client assessment, and emergency assistance for clients, as well as short-term spiritual support; conduct client intake interviews when required.
  • Provide oversight, coordination, organization, delivery, and development of donation and fund-raising efforts and/or special, outreach or seasonal community services programs and events, i.e., Christmas Assistance Program, Summer Camps, and Community Meals etc.)
  • Oversee summer camp program registration of children and youth and arrangement of transportation for the Salvation Army provincial camping program.
  • Follow-up with children/youth and their families who attend the summer camp program build relationships and establish active links with the Corps and its mission and ministries
  • Refer clients for the Pathway of Hope Program.
  • Network and refer to The Salvation Army government and community social service providers to coordinate resources for the benefit of clients and programs
  • Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client needs.
  • Human Resources

  • Hire, orientate, train, reward, discipline in consultation with the Corps Officer ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department.
  • Provide ongoing, consistent coaching, performance feedback, and manage evaluations of all community ministries employees; ensure working together to achieve the purpose and enhance TSA.
  • Ensure clearly defined and up-to-date job description and job duties, outlining that employee’s authority and responsibilities, in consultation with Ontario Division Human Relations Department and Corps Officer.
  • Prepare, post, and maintain all departmental work schedules ensuring adequate coverage.
  • Ensure that all department related job postings are prepared and forwarded to DHQ Human Relations for review and posting.
  • Identify training requirements, make recommendations, develop strategies and recommendations for employee and volunteer development.
  • Ensure that all staff and volunteers have completed the required mandatory training and it is up to date.
  • Health and Safety

  • Ensure safety of employees, volunteers, and clients, i.e., clear fire exits, no obstacles inside/outside office, clean spillage; ensure that the property is always secured.
  • Maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
  • Ensure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
  • Provide oversight of WSIB claims and other health and safety matters in Community and Family Services and ensure that proper procedures are followed in the event of a workplace injury or illness; supervision of the Early and Safe Return to Work Program.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Administration

  • Prepare and submit reports, proposals, program evaluations, and/or business plans as requested to the Corps Officer.
  • Maintain accurate confidential written records, logs of activities, including activity reports and statistical information, and client data in Link2Feed.
  • Prepare, analyze, submit, and act on incident reports; maintain records of all reports and dealing with complaints
  • Participate in development and implementation of policies and procedures for CFS Programs.
  • MANAGERIAL/Technical Leadership RESPONSIBILITY :

  • This position reports directly to the Corps Officer or designate.
  • Attend community meetings with various groups.
  • The incumbent is responsible for direct supervision of 1 part time, Program Services Worker – Senior, 1 full time, Caseworker and 2 to 4 volunteers.
  • Responsible for the direct supervision of temporary employees and volunteers hired for special and seasonal programming.
  • Conduct regular staff meetings to review operational effectiveness.
  • Attend and participate in Leadership Team meetings and lead employee and volunteer meetings as required.

  • Participate in the discussion and preparation of annual budgets; monitor/manage financial performance accordingly, ensure CFS A/C and A/P are submitted to the Administrative Coordinator for processing.
  • In consultation with the Corps Officer participate in preparation of funding and contract proposals for submission to various funding bodies.
  • Complete operational paperwork and submit to Corps Officer and/or Administrative Coordinator in a timely manner.
  • Receive monetary and non-monetary donations and submit to Administrative Coordinator for processing.
  • Qualifications

    Education, Qualifications and Certifications:

  • Completed an Undergraduate University Degree, preferable in Human (Social) Services field.
  • Safe Food Handling Certification.
  • Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract
  • Must provide an original copy of a Background Check with vulnerable sector screening
  • May require screening through The Salvation Army Abuse Registry.
  • Alternative combinations of education and experience may be considered.
  • Experience and Skilled Knowledge Requirements

  • Minimum 3 years of prior related experience, including, a specialized social services program budget controls, managing people, managing resources, and communicating orally and in corresponding with community partners.
  • Excellent organizational, planning, communication, and time management skills.
  • Supervisor/management skills and the ability to lead, coach and motivate employees and volunteers.
  • Experience working with a diverse population, including mental health and addictions.
  • Knowledge of community-based resources and experience networking with government and social service agencies.
  • Proficiency in Microsoft Office products is required, Word and Excel etc.
  • Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Skills and Capabilities:

  • Attention to detail, problem solving and analytical skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Self-motivated/disciplined, strong interpersonal, motivational, communication, leadership, and organizational skills.
  • Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
  • calendar_today6 days ago


    location_on Wiarton, Canada

    work The Salvation Army

    I expressly authorise the Terms and Conditions

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