Lifemark

Helpdesk Agent Tier 1 (BB-60D07)

Found in: Neuvoo CA

Description:

Helpdesk Agent Tier I – (Remote Telework)

Location: Burlington, ON

Status: Full time 3 month contract (intending to evolve into permanent full time)

Schedule: 12pm-8pm EST time

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.

Primary Responsibilities:

  • Daily management of helpdesk tickets and level I support requests
  • Remote and onsite support when required
  • Maintain documentation of support and infrastructure
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Setup and installation of new systems and IT equipment

    • Core Competencies:

  • Excellent time management skills
  • Strong written and verbal communication
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Change, incident and problem management according to ITIL

    • Additional Qualifications:

  • Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Knowledge of mobile platforms
  • Some knowledge of Microsoft windows server platform

    • Experience:

  • Superior customer service experience, technical support and IT field support is required

    • Interested in joining our team?

    calendar_today6 days ago

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    location_on Burlington, Canada

    work Lifemark

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