Senior Customer Service Associate (BB-58EA8)
Found in: Neuvoo CA
Customer Service Associates work in collaboration with sales, logistics, plants and production planners to manage and fulfill orders.CSA’s work directly with multiple customers and territory sales reps to provide the highest level of customer service support.
Order management including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
Constant communication to internal and external customers regarding order and shipment status.
Develop strong customer relationships, which includes some travel across Canada for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions to leadership.
Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources.
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
Use excel to provide daily customer reports.
Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
Leading projects using structured problem solving methodology (Lean Six Sigma).
High level of attention to detail is required to ensure accuracy of order entry and reports
Strong communication skills (written and verbal)
Ability to problem solve and “think outside the box”
Good organizational skills
Ability to handle a high volume of emails and orders
Strong/proven analytical skills
College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
1+ years of experience in a similar role with direct experience managing orders and customer relationships
Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities
Strong customer focus and excellent relationship building skills
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
calendar_today3 days ago