SF Express

Operations Executive (BB-EEE07)

Found in: Neuvoo CA

Description:

Description

Job Title – Operations Executive
Job Type – Full-Time
Direct Report –Operations Manager
Location – Richmond, BC Canada
Responsibilities

  • Assist in the development of logistics service solutions based on clients’ needs;
  • Oversee and monitor import and export activity, ensure compliance with operational procedures and country regulations and laws;
  • Coordinate logistics - arranging transportation (air, ocean, trucking) and warehousing;
  • Assist in reviewing network and routings in the Business District and suggest potential improvement on transit time and cost effectiveness;
  • Negotiate rates and contracts with freight forwarders or third party vendors;
  • Assist in streamlining processes and identify improvement areas;
  • Conduct research and analysis of routes using historical data, reports and reviews;
  • Produce detailed reports with statistics, business forecast, trends, etc.
  • Participate in the construction and revision of policies and procedures;
  • Oversee customs clearance process – proper documentation, duty and tariff payments;
  • Responsible to review invoices of business partners/vendors and process payments;
  • Investigate problem shipments and cascade concerns to respected parties;
  • Handle customer requests and escalated cases/complaints;
  • Provide junior and new staff with training on procedures and protocol;
  • Provide training to ABP, ASP and Reseller on operational procedures;
  • Perform other duties as assigned.
  • Requirements

  • Bachelor’s degree (B.A./B.S.) or above;
  • Minimum of 3 years’ experience in an international freight forwarding company/logistics company;
  • CIFFA International Freight Forwarding Certificate (an asset);
  • Customs broker license, issued by the Canada Border Services Agency (an asset);
  • Excellent interpersonal, problem solving and time management skills;
  • Detail-oriented, strong communication skills;
  • Proficiency in the use of Microsoft Office Suite;
  • Fluency in English; fluency in Chinese a big plus.
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