Job Title – Operations Executive Assist in the development of logistics service solutions based on clients’ needs; Oversee and monitor import and export activity, ensure compliance with operational procedures and country regulations and laws; Coordinate logistics - arranging transportation (air, ocean, trucking) and warehousing; Assist in reviewing network and routings in the Business District and suggest potential improvement on transit time and cost effectiveness; Negotiate rates and contracts with freight forwarders or third party vendors; Assist in streamlining processes and identify improvement areas; Conduct research and analysis of routes using historical data, reports and reviews; Produce detailed reports with statistics, business forecast, trends, etc. Participate in the construction and revision of policies and procedures; Oversee customs clearance process – proper documentation, duty and tariff payments; Responsible to review invoices of business partners/vendors and process payments; Investigate problem shipments and cascade concerns to respected parties; Handle customer requests and escalated cases/complaints; Provide junior and new staff with training on procedures and protocol; Provide training to ABP, ASP and Reseller on operational procedures; Perform other duties as assigned.
Job Type – Full-Time
Direct Report –Operations Manager
Location – Richmond, BC Canada
Requirements Bachelor’s degree (B.A./B.S.) or above; Minimum of 3 years’ experience in an international freight forwarding company/logistics company; CIFFA International Freight Forwarding Certificate (an asset); Customs broker license, issued by the Canada Border Services Agency (an asset); Excellent interpersonal, problem solving and time management skills; Detail-oriented, strong communication skills; Proficiency in the use of Microsoft Office Suite; Fluency in English; fluency in Chinese a big plus.
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